Privacy Policy

Software Shop Limited has established this Privacy Policy because your privacy is extremely important to us. You provide us with personal and institutional information that you expect will be kept confidential. Any personal information that you may provide to us will be used to provide you—our users and partners—better services related to student fee and payment management.

This policy describes how we collect, use, and protect your personal information. By using the Student Payment Collection Portal, you agree to the practices described in this Privacy Policy.
We may need to revise our Privacy Policy from time to time, and we encourage you to revisit this page frequently to review the most current policy.

Information We Collect

Unless otherwise stated in a more specific policy or notice inside the application, we may collect the following types of information when you use the Student Payment Collection Portal or any related web interface owned by us:

  1. Information you provide directly
    • Name, mobile number, email address, student ID
    • Date of birth and basic profile details
    • Student details such as class, section, institution, guardian information
    • Login credentials and preferences
  2. Student and Payment Information
    • Fee structures and dues assigned by the institution
    • Payment history, transaction IDs, payment channels, and status
    • Discounts, waivers, or scholarships applied to a student’s fees
  3. Log and Usage Data
    • Actions performed in the app (for example: viewing dues, making payments, downloading receipts)
    • Device information (model, operating system, app version)
    • IP address and general technical details used to improve performance and security
  4. User’s Location (if enabled)
    • Location data may be used to provide location-based features such as identifying nearby branches or support centers, or for security and fraud-prevention checks.
    • Location data is treated as sensitive and is encrypted and protected with us.

Security

Your personal information is held on limited-access servers at Software Shop Limited or trusted service providers. We take reasonable technical and organizational steps to protect the personal information provided to us from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Use of Student and Payment Data

We use the collected information to:

  • Enable student fee and payment management features for students, parents, institutions, and administrators.
  • Show pending dues, payment breakdowns, and payment history.
  • Generate and provide receipts, statements, and reports.
  • Facilitate payments through integrated payment gateways and financial partners.
  • Improve user experience, app performance, and security.
  • Provide customer support and respond to user queries or complaints.

We may use aggregated and anonymized data to analyze trends, improve our products, or create statistical reports. Such data does not identify any individual.

Sharing of Information

We may share your information with:

  1. Educational Institutions
    • Your school or institution may access student and payment-related data for their own administrative and accounting purposes, subject to their internal policies.
  2. Payment Gateways and Financial Partners
    • To process your payments, verify transactions, and complete refunds or reversals where applicable.
  3. Service Providers
    • Third-party vendors providing hosting, analytics, messaging, or security services that help us operate the Student Payment Collection Portal. These parties are bound by confidentiality and data protection obligations.
  4. Legal and Regulatory Authorities
    • When required by law, regulation, legal process, or to protect the rights, property, or safety of our users, the Company, or the public.

We do not sell your personal or Student and Payment Data to third parties.

External Links

Our app may contain links or redirects to third-party websites or services (such as payment gateways, support pages, or institutional portals). Software Shop Limited has no control over the content or privacy practices of these external sites and cannot extend the warranties under this Privacy Policy to such sites. We encourage you to review the privacy policies of any third-party services you visit.

Storage and Updates to Information

You can request to update or correct your contact information and certain profile details by contacting support@sslwireless.com or through your institution, where applicable.
We may keep certain information in an offline or archived form for:

  • Compliance with legal and regulatory obligations,
  • Accounting or audit purposes, and
  • Legitimate business needs such as dispute resolution or security.

Google User Data (if applicable)

To provide convenient access and enhance user experience, our development team may use certain Google services (for example, Google Sign-In or Firebase services).

  • Some public data from your Google account may be used strictly for authentication, identification, and secure access to the Student Payment Collection Portal.
  • We maintain data security with the highest priority and use such data only for login and account-related purposes.

User Data Control

If your institution has enabled login or integration through third-party services (such as Google), you may control those connections through your account settings and/or the third-party provider’s settings.
If you want to request deletion of your account data, you can contact:
Email: support@sslwireless.com

Upon receiving such a request, we will coordinate with your institution (where necessary) and take action in accordance with applicable laws and data retention requirements.

Modifications

We may alter or add to this Privacy Policy as we introduce new features, services, or integrations in our app. Please check this section of the app or website from time to time to see if changes have been made.
All amended terms automatically take effect as soon as they are posted.

General

If your questions are not answered by this Privacy Policy, you may write to us at:
info@sslwireless.com
or
Software Shop Limited
Borak Zahir Tower, Level# 3 & 4, 01, Kazi Nazrul Islam Avenue, Karwan Bazar, Tejgaon, Dhaka-1215.

Limited Use Disclosure

Use and transfer of information received from Google APIs (if any) to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Any information obtained from Google services is used only to support user authentication, account access, and related portal functions for the Student Payment Collection Portal, in accordance with applicable policies and regulations.

Student Payment Collection Portal – Your Smart Education Fee Management Companion